We support :

1. Setup
2. Configuration
3. Administrator Training
4. Bug Fixes
5. Email Account Creation

We guarantee :

1. 99% system uptime
2. A 24-hour max response time for all support requests
3. A pledge to protect privacy and safeguard data with daily local backups
4. SSL-encryption for all sub-domains (at this time we cannot provide SSL for bring your own domain accounts)

We do not support :

1. Network issues (e.g. Internet access failure)
2. Email Administration (though we are happy to set them up via Google or Microsoft)
3. Content Development (e.g. Posting course assignments)
4. Administrative Tasks (e.g. Generating online report cards)

Questions & Contact Information

Any questions about this Service Level Agreement should be addressed to info@eduvo.com or by mail at: Faria Systems, Inc. 3720 Spruce Street, Box 434, Philadelphia, PA 19104 USA.